Question 1

How do I use AI Diagnosis?

Accepted Answer

Choose an instrument, enter your entry price and BUY/SELL side, then start diagnosis. The report assesses your position, separating current profit/loss from favorable, adverse or mixed continuation scenarios. It explains the potential favorable price/day, risk reference and P&L range. Changing language translates the same result without a new diagnosis or charge. Analysis only, not a trading instruction.

Question 2

What is included in each plan?

Accepted Answer

Signed-in users can start a plan and buy Credits. An active plan cannot be purchased again before expiry. Plus can upgrade to Pro at any time, and an upgrade does not turn on auto-renew automatically. Pro cannot downgrade to Plus during an active term; after expiry, the user can choose Plus or Pro again. Auto-renew can be turned on or off in subscription settings. Prices include tax, and an invoice is sent to the registered email after payment. Subscription Credits follow the UTC daily allowance rules. Referral rewards are limited to 3 per day for Free users and the applicable limit for other plans. Each referral Credit expires individually 30 days after it is earned, not at UTC midnight. Purchased Credits expire 1 year after purchase. Spending order is subscription, referral, then purchased Credits. AI Diagnosis costs 1 Credit; AI K-Lines costs 2 Credits per forecast. Self-visits, bots, prefetches and duplicate or abusive visits do not qualify. Credits are non-transferable, have no cash value and purchases are non-refundable except where mandatory law requires otherwise. Every successfully paid period has a separate refund window measured from its Stripe payment time in UTC: 7 days for non-European billing countries and 14 calendar days for EU/EEA/UK. Used days are deducted after service starts, and stronger mandatory rights still apply. Free, Plus, and Pro all support AI K-Lines; each forecast consumes 2 Credits.

Question 3

Which currency pairs are supported?

Accepted Answer

Supported Forex pairs: EUR/USD, GBP/USD, AUD/USD, NZD/USD, USD/JPY, USD/CHF and USD/CAD; spot metals: gold XAU/USD and silver XAG/USD. Free analysis, AI Diagnosis and AI K-Lines are limited to EUR/USD. Plus and Pro cover all nine instruments. Instruments marked Subscribe lead to the plans page.

Question 4

What are the risk notices?

Accepted Answer

AI Diagnosis and market analysis are informational only, do not promise accuracy or returns, and are not investment advice. Make independent decisions based on your own risk tolerance.

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